Online Services
Simple and Secure Account Management
Managing your money should be simple and secure. And at Ridgeline we give the best of both! Our online account management tools give you the convenience of anytime, anywhere account access while keeping that information safe with the very latest in online security.
- Free to members
- Secure account access
- 24 hours a day, 7 days a week
New here? Registration is fast and secure, and it starts with a call to (801) 328-1521 during business hours.
What you can do
Manage Your Accounts Online
With Ridgeline Credit Union’s Mobicint, you can access your credit union accounts from home, work or play. This convenient service is free to members and allows you to perform a variety of money management tasks.
Mobicint online banking
Review account balances, transfer funds, make loan payments, look back through your account history, and view and print check images. Free to members.
Online Bill Payer
Schedule recurring and future payments, send money person to person, and pay from accounts at more than one financial institution. Free to members who use Web Statements.
Mobicint Mobile
The same accounts from your phone or tablet, plus Mobile Check Deposit. Deposit a check 24 hours a day, 7 days a week without coming downtown.
Web Statements
View your statement from any computer with an internet connection, several days earlier than the paper copy would reach you. Log in and select Web-Statement from the summary page.
Tap to pay
Contactless Visa cards are available now. Tap to pay at the register, and set your own PIN when you activate the card.
Card Suite Lite
Card controls on your phone. Freeze and unfreeze a card, set spending limits by merchant or category, get instant alerts, and review your spending history.
Mobicint Mobile
Manage Your Account On the Go!
Now you can access your Ridgeline account from your iPhone or other Smartphone, with Mobicint Mobile. Just like Mobicint for your desktop, Mobicint Mobile is loaded with convenient features that make managing your money easier than ever.
- Access multiple accounts from a single login
- Review account balances and history whenever you want
- Make loan payments and transfer funds, even between accounts
- Deposit checks and pay bills from your phone
First time here
Registration starts with a phone call.
There is no self-service signup for Mobicint. You register once, by phone, and after that the same login works on your computer and in the app.
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Call the credit union
Call (801) 328-1521 Monday through Friday, 9:00 AM to 5:00 PM, and tell us you want to register for Mobicint.
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We verify who you are
A member service representative confirms your identity against your account before any access is set up.
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We set up your access
We start your enrollment while you are on the phone and tell you how to sign in the first time.
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Log in and add the app
Sign in on your computer, then download Mobicint Mobile from the App Store or Google Play and use the same login.
What to have handy
- Your Ridgeline account number, on your statement or a deposit slip
- Your date of birth and a way to confirm your identity
- The email address you want on the account, since multi-factor authentication depends on it
- A few minutes during business hours
Want transfers between accounts? Transfers between accounts inside Mobicint Mobile have to be turned on by the credit union first. Ask for it on the same call and we will set it up.
Security
What protects your login.
Some of this is on us. Two of them are on you, and they matter more than the rest.
On our side
Mobicint runs on the very latest in online security, and every session is encrypted. Registration is handled by phone by a person who verifies you against your account first, which means nobody enrolls in your name from a keyboard.
On your side
Use a password you have not used anywhere else, and keep your email address current in the Mobicint and Bill Payer systems. Multi-factor authentication sends your code there, so an old address locks you out and leaves a gap.
The one scam to know
Someone calls saying they are from the credit union, then asks you to read back a code that was just sent to you. That code is the key to your account. We will never ask for it. Hang up and call us back at (801) 328-1521.
Locked out?
One call fixes it.
The five things that go wrong most, and what to do about each one.
| What happened | What to do | How long it takes |
|---|---|---|
| Forgot your password | Call (801) 328-1521 during business hours. We confirm who you are, then reset it | Same call |
| Forgot your user ID | Call us and we will confirm it once we have verified you | Same call |
| Locked out after failed attempts | Call (801) 328-1521 and we will unlock the account | Same call |
| New phone number or email address | Call us to update what we have on file. Multi-factor authentication depends on it being current | Same call |
| App will not update or open | Delete the old app and download the current version from the App Store or Google Play. Your accounts live on our side, not on the phone | About 5 minutes |
Scroll sideways to see every column on a small screen.
Still stuck? Call (801) 328-1521 Monday through Friday, 9:00 AM to 5:00 PM.
Questions
About online banking.
Does Mobicint cost anything?
No. Mobicint and Mobicint Mobile are free to members, and so is Mobile Check Deposit. Online Bill Payer is free of charge when you use Web Statements. Overnight and two-day payment service and gift checks carry additional fees. Message and data rates from your wireless carrier still apply.
How do I register?
By phone. Call (801) 328-1521 during normal business hours and we will begin your enrollment. There is no self-service signup, and there is no online form. It is that simple.
Can I deposit a check with my phone?
Yes. Mobile Check Deposit is free to all Ridgeline Credit Union members as part of Mobicint Mobile. You can deposit checks 24 hours a day, 7 days a week using your smartphone or tablet.
Can I move money to an account at another financial institution?
Yes. Online Bill Payer lets you pay from and transfer money to accounts at other financial institutions, and it handles person-to-person transfers using only the recipient’s email address. Transfers between accounts inside Mobicint Mobile have to be switched on first, so call us and we will set it up.
Where do I get the app?
The App Store for iPhone and iPad, Google Play for Android. If you already have the app on an iPhone, install the update. On an Android device, delete the old app first and download the current version.
Do I need Mobicint to pay a loan online?
No. You can make a Ridgeline loan payment by web, smartphone, or text message through MessagePay without logging into Mobicint. ACH payments are free. A $4.99 fee applies per transaction when you pay with a debit card. Credit cards cannot be used to make a loan payment.
Service disclosures
Mobicint, Mobicint Mobile, Mobile Check Deposit, and Web Statements are available at no charge to members. Online Bill Payer is free of charge when Web Statements are in use. Overnight and two-day payment service and gift checks carry additional fees. Message and data rates from your wireless carrier may apply. Access requires registration, which is completed by phone with the credit union and is subject to the online banking agreement provided at enrollment. Service may be unavailable during scheduled maintenance or circumstances beyond our control.
Transfers between accounts inside Mobicint Mobile must be set up by the credit union before they can be used. Multi-factor authentication requires that your email address be current in the Mobicint and Bill Payer systems. Mobile Check Deposit is subject to eligibility and to the funds availability terms described in your account agreement, so deposited funds are not always available immediately. Alerts are delivered on a best-effort basis and should not be relied on as the only monitoring of your account.
Your protections. Tell us at once if you believe your password has been compromised or that someone has transferred or may transfer money from your account without permission. Telephoning is the best way to keep your possible losses down. Under federal Regulation E, your liability for unauthorized electronic transfers depends on how quickly you notify us, so contact us immediately at (801) 328-1521. Full error-resolution procedures and liability limits are described in your Electronic Fund Transfer disclosure.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency. Ridgeline Credit Union is an Equal Housing Lender. Membership eligibility required. Routing Number: 324078417. Apple Pay, Google Pay, and Samsung Pay are trademarks of their respective owners and are not affiliated with Ridgeline Credit Union.