Accessibility
If this site is hard to use, that is on us.
Ridgeline Credit Union strives to ensure that its services are accessible to people with disabilities. We have invested a significant amount of resources to help ensure that our website is made easier to use and more accessible for people with disabilities, with the strong belief that website accessibility efforts assist all users and that every person has the right to live with dignity, equality, comfort and independence.
Updated: September 2021
The standard
What we measure ourselves against.
This site makes available an accessibility widget powered by a dedicated accessibility server. The software allows ridgelinecu.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
| What | How | How often |
|---|---|---|
| Accessibility widget | A menu of display and navigation adjustments you can turn on yourself | On every page |
| Automated scanning | We scan ridgelinecu.com with an automated accessibility scanner to identify and fix accessibility barriers | Regularly |
| Member reports | Anything you tell us about a page that did not work for you | Reviewed when we receive it |
Scroll sideways to see every column on a small screen.
Conformance is a direction, not a finish line. A site this size always has something to fix, and we would rather say so than claim otherwise.
On this site
What we build toward.
These are the standards we hold the site to. If any of them fails for you, we want to hear about it.
Navigation by keyboard
You should be able to tab through any page, including menus and forms, with focus visible as you go. If your keyboard gets stuck somewhere, tell us where.
Contrast you can read
We aim for text contrast that meets WCAG 2.1 level AA, and we try not to use color alone to carry meaning.
Alt text on images
Images carry alt text written by a person who knows why the image is there. Decorative shapes are hidden from screen readers rather than read aloud as filenames.
Labeled forms and clear errors
Fields carry a visible label tied to them, required fields say so in words, and an error should tell you what to fix rather than just turning red.
Text that resizes
Zoom to 200% or increase your browser’s font size and the layout should reflow instead of breaking.
The accessibility menu
The ridgelinecu.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for it to load in its entirety.
Honest list
Where the site may still fall short.
Despite our efforts to make all pages and content on ridgelinecu.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
| Where | The problem | What to do meanwhile | Target |
|---|---|---|---|
| Older PDF documents | Some documents may be scanned images, which a screen reader cannot read | Call us and we will read it to you or send another version | Under review |
| Online banking | The platform is built by our provider, and parts of it may not meet WCAG 2.1 level AA | Any transaction can be completed by phone or at our office | With the vendor |
| Rate tables on small screens | Wide tables scroll sideways, which is awkward with a screen magnifier | Call us and we will read you any rate | Under review |
Scroll sideways to see every column on a small screen.
About third-party tools. Some parts of this site come from other companies, including online banking and the card controls app. We raise defects with those vendors, but we do not control their code. Where a vendor tool blocks you, call us and a person will complete the task with you.
Here for you
Here for you.
If you are experiencing difficulty with any content on ridgelinecu.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
| What you need | How to ask | When |
|---|---|---|
| Help using a page on this site | Call (801) 328-1521 or email info@ridgelinecu.com | During business hours |
| Help with a Membership Application | Call (801) 328-1521 and we will mail you one, or come to the office | Same call or same visit |
| A person to read and explain paperwork | Come to 564 East 300 South, or just call | While you wait |
| To report something that did not work | Call, email, or send the form below | We read every one |
Scroll sideways to see every column on a small screen.
At our office
We have one office, at 564 East 300 South in Salt Lake City, open Monday through Friday, 9:00 AM to 5:00 PM. If you need help getting in or getting what you came for, call ahead and we will meet you.
At our ATM
Our ATM sits outside the main office and is available 24 hours a day. If you cannot use it, call us during business hours and we will help you another way.
Service animals welcome
Service animals are welcome in our office.
Tell us
Report something that did not work.
You do not need to know the technical reason. “The button would not take my keyboard” or “my screen reader read this table as gibberish” is exactly the right amount of detail.
What happens after you send it. Someone here reads it and gets back to you with what we found and what we are doing about it. If the fix is going to take a while, we will tell you how to get the task done in the meantime.
- Prefer to call? (801) 328-1521
- Prefer email? info@ridgelinecu.com
- Prefer to come in? 564 East 300 South, Salt Lake City, UT 84102, Monday through Friday, 9:00 AM to 5:00 PM
If you need more help
How to reach us.
You should not have to work hard to get this sorted. Pick whichever is easiest.
Call us
Call (801) 328-1521 Monday through Friday, 9:00 AM to 5:00 PM, and tell whoever answers what you were trying to do. We will finish it with you.
Put it in writing
Email info@ridgelinecu.com, or write to Ridgeline Credit Union, 564 East 300 South, Salt Lake City, UT 84102.
Come to the office
Come by 564 East 300 South during business hours and we will work through it in person, at the counter or wherever is easier for you.
Questions
About accessibility here.
How do I turn on the accessibility menu?
The ridgelinecu.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Do you use an accessibility widget?
Yes. This site makes available an accessibility widget powered by a dedicated accessibility server, which helps us improve compliance with WCAG 2.1. A widget is not a substitute for accessible pages, so we also work on the underlying site, and we want to hear when something still does not work for you.
What standard do you work toward?
The Web Content Accessibility Guidelines, version 2.1. We also regularly scan ridgelinecu.com with an automated accessibility scanner to identify and fix accessibility barriers on our site.
Can I get help by phone if the site does not work for me?
Yes. Call (801) 328-1521 during business hours and we will help you with whatever you were trying to do. Some things are handled on paper either way, including the Membership Application, which you complete at our office or we mail to you.
Is your office physically accessible?
We have one office, at 564 East 300 South in Salt Lake City. Call ahead at (801) 328-1521 and we will tell you what to expect, or meet you at the door.
Will reporting a problem affect my accounts?
No, in any way. It will not affect your rates, your loan, or how anyone here treats you. Members who report problems make this better for the next member, and we would rather hear it.
About this statement
Ridgeline Credit Union strives to ensure that its services are accessible to people with disabilities, and has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities. This site makes available an accessibility widget powered by a dedicated accessibility server, which allows ridgelinecu.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1). This statement was last updated in September 2021.
In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan ridgelinecu.com with an automated accessibility scanner to identify and fix accessibility barriers on our site. Despite our efforts to make all pages and content on ridgelinecu.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution. Some content is provided by third parties, including our online banking platform and card controls app. We raise defects with those vendors, but we do not control their code, and we will complete any task with you by phone or at our office.
If you are experiencing difficulty with any content on ridgelinecu.com or require assistance with any part of our site, please contact us during normal business hours and we will be happy to assist. Call (801) 328-1521, email info@ridgelinecu.com, or write to Ridgeline Credit Union, 564 East 300 South, Salt Lake City, UT 84102. Our hours are Monday through Friday, 9:00 AM to 5:00 PM. There is no charge for this help.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency. Ridgeline Credit Union is an Equal Housing Lender. We do business in accordance with the Fair Housing Act and the Equal Credit Opportunity Act. Membership eligibility required.